At evea, we want you to be satisfied with your purchase. If you are not 100% satisfied with your evea purchase, you may return new unopened items within 30 days of delivery for a full refund. You may return opened products within 30 days for a full refund as long as less than 30% of the product has been used.

Items that are Not Refundable

•  Products without original packaging
•  Products where 30% or more have been used
•  Products purchased more than 30 days from date of return request

You should expect to receive your refund within four weeks of giving your package to the return shipper. We’ll notify you via email of your refund once we’ve received and processed the returned item.

Return Shipping Labels

evea will provide a return shipping labels for the following:

•  Incorrect products were shipped
•  Products received were damaged
•  Products received were defective

Freight costs for all other returns will be the responsibility of the purchaser.

Packing & Sending Your Return

Returned products will not be accepted without a return authorization number. Please call our office to receive your return authorization number.

Once you receive your return authorization number;

1.  Pack the items along with the packing slip securely in a box.
2.  Affix a shipping label to the outside of the box.
3.  Label the outside of the box with your return authorization number and the number provided by the customer service representative.
4.  Drop the package off at any UPS shipping location.

Returning Items Purchased from Other Sellers
If the item to be returned was not sold by evea, you will need to contact the seller where you purchased the products for the return. Please note, a valid receipt from is required for all returns.